Privacy Policy

1. Who we are

Star 5 Realty is a real estate brokerage in Dubai, UAE, and is responsible for the personal data described here. We handle personal data in line with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. What we collect

We collect only what we need, depending on how you use the site:

• contact details you give us, such as your name, phone number and email
• your property needs: area, budget, type of home, and whether you want to buy, rent or invest
• messages you send by form, email, phone or WhatsApp
• technical data such as your browser, device, pages visited and approximate location, collected through cookies and similar tools

3. How we use your data

• to reply to your enquiries and arrange viewings
• to match you with suitable properties and developers
• to share updates or offers you have asked for
• to keep the site secure, fix problems and improve it
• to meet legal and regulatory duties, including anti-money-laundering checks where required

4. Our basis for using your data

We use your data when you give us consent, when we need it to respond to your request or carry out a contract with you, when the law requires it, or for our legitimate business interests that don't override your rights. You can withdraw consent at any time.

5. Who we share it with

We don't sell your personal data. We share it only when needed and only with:

• developers, landlords, owners and other agents involved in a property you are interested in
• banks, mortgage advisors and legal or conveyancing partners, when you ask for their help
• service providers that run our website, such as hosting, database, image storage and analytics providers
• government bodies, regulators or courts when the law requires it

6. Transfers outside the UAE

Some of our service providers store data on servers outside the UAE. When this happens we take steps to protect your data as the law requires.

7. Cookies

We use cookies and similar technology to make the site work, remember your choices and understand how it is used. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

8. How long we keep your data

We keep personal data only as long as needed for the reasons above, or as long as the law requires. After that we delete it or make it anonymous.

9. Keeping your data safe

We use reasonable technical and organisational measures to protect your data. No online system is completely secure, so we can't guarantee absolute security.

10. Your rights

You may ask us to:

• tell you what personal data we hold about you and give you a copy
• correct data that is wrong or out of date
• delete your data or limit how we use it
• stop sending you marketing messages
• withdraw consent you previously gave

11. Children

Our site is not meant for people under 18, and we don't knowingly collect their data. If you think a child has sent us personal data, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

13. Contact us

To use your rights or ask a question about your data, contact us: